David Voegtle
1619 Enfield Rd. Apt. A
Ausitn, TX 78703-3456
Tel (512) 771-6250
Profile
I am a recent graduate from the University of Texas at Austin, having obtained my Bachelor of Arts with major courses of study in Mathematics and Classics. Prior to returning to school full time I spent ten years working in the Information Technology (IT) field for two large Fortune 500 companies, both in technical support and supervisory roles.
Experience
Senior Lead
Unisys Corp.Austin, TX
2002-2008
Responsible for maintaining payroll records, performance metrics relating to agent performance and client performance, scheduling, security access, and various projects as they present themselves. Additionally served as second-level support in a multi-client helpdesk environment, providing technical support for corporate and government customers utilizing a variety of standard and proprietary applications in both Windows and Macintosh environments.
Services Support Rep. 3
Unisys Corp.Austin, TX
2001-2003
Originally hired as a helpdesk agent supporting a large insurance company. In this position I was recognized by being the primary agent responsible for training new agents, and developed a comprehensive training regimen.
Online Services Support Rep.
Dell Computer Corp.Round Rock, TX
1997-2000
Originally hired for phone based support, as of December 1998 I was responsible for e-mail support, responding both to home users and corporate customers. The last year of my employment at Dell, I was one of a small number of agents who moderated the Dell Talk on-line support forums, providing daily direct communication to a large number of users regarding technical support questions.
Education
University of Texas at Austin
BA Mathematics/Classics2008
Completed standard courses in a mathematics series focusing on pure mathematics. Additionally, many of my Classics courses included significant amounts of writing and research. Also, completed two courses in Java programming.
Fort Stockton High School
Fort Stockton, TX1995
Graduated with honors, including Advanced Placement (AP) courses. Extracurriculars included UIL participation in academic events (attended state as alternate in Computer Science, 1994), Academic Decathlon, Texaco All-Star Challenge.
Skills
Some experience in programming with C++ and Java (through schooling, above). Advanced knowledge of MS Excel and Word. Intermediate knowledge of MS Access and PowerPoint. Experience troubleshooting, supporting, and using Lotus Notes, Photoshop, Groupwise, various versions of MS Windows, Apple OS X (and associated programs), and many other computer applications.
Referrals
Grant McKamie, Customer Services Manager, Unisys Corp.
Marilynn White, Customer Services Manager, Unisys Corp.
Leah Benton, Supervisor, Unisys Corp.
Contact information available upon request